Return Policy

At Aromazona Candle Company we value our customers. We are dedicated to your satisfaction.  We only accept returns for purchases made directly through our company.  If you purchased from a Home Distributor or Retail Partner, please contact them directly.  We will only accept returns for merchandise purchased at Aromazona.com under the following conditions:

Merchandise Damaged During Shipment:

If you receive merchandise that has been damaged during shipment, please submit a Return Merchandise Authorization (RMA) within 5 business days of delivery date.  CLICK HERE to view our business days.  To submit an RMA, you need to first log into your account.  Once your are logged in, under My Account, click on Orders.  Then you will need to locate the order where you purchased the damaged item(s) and click on the ID number.  In the upper right corner of your Order Info, click on Return Merchandise Authorization.  You will then see all of the items that you purchased in that order.  Find the item(s) that arrived damaged and click on the box for each and choose the quantity of each.  Under the Reason, choose Merchandise Damaged During Shipment.  Then under the Comments section, explain the condition of the damaged item in detail and the condition of the box in the area that the item was located.  You will want to notice if there were any punctures in the box or dents that could have caused the damage.  If the damaged items are valued at $100 or more, we will also need a picture of the box with packaging and one of the item(s) that were damaged.  This must be emailed to info@aromazona.com.  Our shipping company requires this for all claims.  If this is missing, your RMA will be denied.  Once you are complete, click on the Return button and you are done.  We will then review your claim and email you the decision.  Until we instruct you to, you will need to keep all packaging (boxes, bubble wrap and peanuts) and broken item(s) until we instruct you do dispose of them.  The shipping company may need to inspect the items.  If your RMA is approved, we will replace the damaged item(s).  Please allow 5 business days from approval to complete your replacement order.  If any item is no longer available, you will be given the opportunity to choose another comparable item or receive a Gift Certificate that can be used toward a future purchase.  Replacement items will be shipped at our expense.  There is no credit given for original shipping costs.  If you have problems trying to do an RMA, you can always email us the information and we will be happy to do it for you.  Please provide us with all of the information stated above.

Merchandise Missing From Shipment:

If you receive your order and find that merchandise is missing from your shipment, please submit a Return Merchandise Authorization (RMA) within 5 business days of delivery date.  CLICK HERE to view our business days.  To submit an RMA, you need to first log into your account.  Once your are logged in, under My Account, click on Orders.  Then you will need to locate the order where you purchased the missing item(s) and click on the ID number.  In the upper right corner of your Order Info, click on Return Merchandise Authorization.  You will then see all of the items that you purchased in that order.  Find the item(s) that are missing and click on the box for each and choose the quantity of each.  Under the Reason, choose Merchandise Missing During Shipment.  Then under the Comments section, explain the condition of the box and if there were any labels or markings stating that the package was re-packaged by the shipping company or if it looked that way.  Once you are complete, click on the Return button and you are done.  We will then review your claim and email you the decision.  Until we instruct you to, you will need to keep all packaging (boxes, bubble wrap and peanuts) until we instruct you do dispose of them.  Depending on the circumstance, the shipping company may need to inspect the items.  If your RMA is approved, we will replace the missing item(s).  Please allow 5 business days from approval to complete your replacement order.  If any item is no longer available, you will be given the opportunity to choose another comparable item or receive a Gift Certificate that can be used toward a future purchase.  Replacement items will be shipped at our expense.  There is no credit given for original shipping costs.  If you have problems trying to do an RMA, you can always email us the information and we will be happy to do it for you.  Please provide us with all of the information stated above.

Order Never Received:

If you do not receive your order within 7 business days of shipment date, please check with the shipping company to track your package and view its progress.  You can track your package by logging into your account and click on Orders in the My Account area.  Then find the order and click on the Item Number.  In the order detail, you will find a link to track your package.  If the shipping company shows the order as destroyed, lost or delivered, please submit a Return Merchandise Authorization (RMA).  This must be completed no later than 14 business days of shipment date.  CLICK HERE to view our business days.  To submit an RMA, you need to first log into your account.  Once your are logged in, under My Account, click on Orders.  Then you will need to locate the order that was never received and click on the ID number.  In the upper right corner of your Order Info, click on Return Merchandise Authorization.  You will then see all of the items that you purchased in that order.  Click on the box for each item and choose the quantity of each.  Under the Reason, choose Order Never Received.  Then under the Comments section, explain what the shipping company stated on the tracking progress.  Once you are complete, click on the Return button and you are done.  We will then review your claim and email you the decision.  If your RMA is approved, we will replace the missing order.  Please allow 5 business days from approval to complete your replacement order.  If any item is no longer available, you will be given the opportunity to choose another comparable item or receive a Gift Certificate that can be used toward a future purchase.  Replacement items will be shipped at our expense.  There is no credit given for original shipping costs.  If you have problems trying to do an RMA, you can always email us the information and we will be happy to do it for you.  Please provide us with all of the information stated above.

Wrong Merchandise Received:

If you receive wrong merchandise in your order, please submit a Return Merchandise Authorization (RMA) within 5 business days of delivery date.  CLICK HERE to view our business days.  To submit an RMA, you need to first log into your account.  Once your are logged in, under My Account, click on Orders.  Then you will need to locate the order where you purchased the item(s) and click on the ID number.  In the upper right corner of your Order Info, click on Return Merchandise Authorization.  You will then see all of the items that you purchased in that order.  Find the item(s) that you should have received and click on the box for each and choose the quantity of each.  Under the Reason, choose Wrong Merchandise Received.  Then under the Comments section, list the item(s) that you received in error.  Once you are complete, click on the Return button and you are done.  We will then review your claim and email you the decision.  Once your RMA is approved, you will need to package the items very carefully, wrapping each item in bubble wrap and pack with packing peanuts in a box.  We will then mail you a return label.  Once we receive your package, we will send your correct items.  We will not send replacement items until we receive the incorrect items back.  Please allow 5 business days from receipt of the returned items to complete your replacement order.  If any item is no longer available, you will be given the opportunity to choose another comparable item or receive a Gift Certificate that can be used toward a future purchase.  Replacement items will be shipped at our expense.  There is no credit given for original shipping costs.  If you have problems trying to do an RMA, you can always email us the information and we will be happy to do it for you.  Please provide us with all of the information stated above.

Merchandise Returned for Credit:

Even though we do not issue refunds on returned merchandise, we do allow items to be returned to our company as long as they have not been burned and are in sellable condition within 90 days from date of purchase.  Nothing can be missing, damaged or have any stickers on them.  We do not allow returns for special orders, discontinued items or items that have discolored from being in the sun.  As long as you meet these conditions, we will allow the return and issue you Reward Points on your account to use toward future purchases, minus a 30% Restocking Fee.  If you received any Reward Points for the item(s), we will also deduct that from your credit.  We do not issue refunds for any reason.  Reward Points do not expire and can be used anytime.  We also require a copy of your receipt showing the purchase of the item(s) being returned.  If you cannot locate your receipt, please contact us and we will do our best to locate a copy on file.

If you would like to return any item(s), please contact us first to get authorization.  Any items returned without authorization will be refused and sent back.  Once you receive approval for the return, you will then need to securely package all items in bubble wrap and packing peanuts in a box.  You will then need to ship the package to our company at your expense.  We do not issue credits for original or return shipping.  We recommend ground shipping to save you money.  We also recommend to opt for shipping insurance to cover the value of the items.  If you choose not to do this and the package is damaged or lost, we will not be able to do anything for you.  Once we have received the item(s), and have inspected them, we will then issue Reward Points to your account for the value of the items, minus the Restocking Fee and any Reward Points earned.

Defective Merchandise:

If you have defective merchandise, please submit a Return Merchandise Authorization (RMA) within 30 days of purchase.  To submit an RMA, you need to first log into your account.  Once your are logged in, under My Account, click on Orders.  Then you will need to locate the order where you purchased the defective item(s) and click on the ID number.  In the upper right corner of your Order Info, click on Return Merchandise Authorization.  You will then see all of the items that you purchased in that order.  Find the item(s) that are defective and click on the box for each and choose the quantity of each.  Under the Reason, choose Defective Merchandise Return.  Then under the Comments section, please describe what is wrong with the item(s).  Once you are complete, click on the Return button and you are done.  We will then review your claim and email you the decision.  Once your RMA is approved, you will need to package the items very carefully, wrapping each item in bubble wrap and pack with packing peanuts in a box.  You will then need to ship either by FedEx or DHL Ground with insurance for the purchase value of the items only.  Make sure to get a receipt.  We will then give you a Gift Certificate for the amount of the shipping to be used toward a future order once we receive a faxed copy of the receipt.  Please fax to 623-742-3740.  We do not reimburse in money.  If you choose to ship by another other method or go to a shipping place to have them package the item(s) for you, it will be at your own expense.  Shipping companies charge outrageous packaging and shipping charges.  You will need to go directly to the shipper.  Once we receive your package, we will send your replacement items.  We will not send replacement items until we receive the defective items back.  Please allow 5 business days from receipt of the returned items to complete your replacement order.  Items will be replaced for the exact same item(s).  We do not give any refunds.  If any item is no longer available, you will be given the opportunity to choose another comparable item or receive a Gift Certificate that can be used toward a future purchase.  Replacement items will be shipped at our expense.  There is no credit given for original shipping costs.  If you have problems trying to do an RMA, you can always email us the information and we will be happy to do it for you.  Please provide us with all of the information stated above.

We do not accept returns on candles burned improperly or due to fragrance strength or dislike. We recommend that you purchase a small candle of a fragrance first to make sure that you like the scent. All items will be inspected and tested to verify defect claimed.  Any items returned that are not found to be defective will not receive a Gift Certificate for return shipping charges and to get the item back, the customer will have to pay for shipping.